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Know about a probable fraud or misrepresentation staying performed by some persons saying to become Telus staff. They might be contractors, or special promotion reps, or simply employees who are deliberately misrepresenting Telus.
How can I notice that individual. I believe I am going into a new billing cycle and I are already jogging in circles for months
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The people executing this usually are not resellers. They are really scum and con artists. And they ought to be prosecuted.
On the other hand, the top just occurred. Just after speaking to Telus enterprise, I wasn't happy with the plan available and requested to get tranferred on the LOYALTY dept. She modified the cost of the info plan but increased the price of the cell phone for a net of -$1. WHAT A JOKE!!!
I see this to be a squander of a regular Monthly bill which I trapped with for 3 a long time. I will discontinue it right away when it my enslavement is finished. This bill suggests I owe added $25 alarm allow charge and After i seek to contact their 1800 quantity I get this information you have capable for just a clinical warn bracelet and the woman refused to respectfully allow me to go due to the fact I'm not intrigued. Called back again and picked to bypass the provide then get the concept the quantity I have dialed has actually been modified to ___ so I connect with that just one and obtain the identical health care warn information, bypass that and the exact same message, phone number has actually been adjusted but to the one I dialed they claimed it adjusted to.
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Observe: if The subject just isn't nonetheless covered by TELUS Skilled Messaging, You will be provided having a callback alternative.
Also, these persons tend not to deliver right explanations of all the costs linked to the choices, nor supply choices or suitable electronic mail communications.
Regardless, my recommendation is to NOT do business with these people as they don't seem to be trustworthy about what they are offering, plus the offers / alternatives they assert a customer is in a position to receive are, in truth, Severe misrepresentations of what is in fact out there.
I am informed to speak to Loyalty and backbone and nevertheless getting no exactly where. I've managed to speak to 2 individuals who called on Telus billing support their own managers within the Philippines, who couldn't support me.
So inefficient. An email would receive the information throughout a great deal much easier. The following agent said sorry and can reverse the final thirty day period’s demand and cancel it. The subsequent thirty day period One more $7. Sigh. On the cell phone again over 1-one/two hour. The next agent was defending her employer and implying I was Mistaken. Just charge me the $340 and halt the $seven regular monthly Monthly bill and terminate the digital camera, I begged her, after which you can I finished the call. She still left a concept stating she are not able to commence While using the cancellation since I hung up. At this point I’m feeling physically ill from it. I get in touch with once more… forty five minutes. Be sure to, just conclusion this romance now. Finally Yet another agent certain me It could be cancelled. In overall, more than eleven several hours over the cellular phone since February attempting to deal with the digicam return. It felt like punishment… just as if I’m the enemy - immediately after expending about $forty,000 with Telus through the years and under no circumstances the moment complained. I’m incredibly individual and polite. My ask for was so very simple. The full matter was designed painfully intricate and prolonged for months.
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